Terms of Service

These Terms of Service govern access to and use of Inklok. By creating an account or using the service, you agree to these Terms.

If you use Inklok on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

Inklok provides agreement templates, electronic signature workflows, organization workspaces, audit trails, API access, and client-side encryption for sensitive agreement data.

Inklok is not a law firm and does not provide legal advice. Customers are responsible for agreement content, legal review, signer selection, and compliance with applicable laws.

You are responsible for maintaining the security of your account credentials and for actions taken through your account.

Organization administrators are responsible for managing users, roles, invitations, permissions, and data access within their workspaces.

As between you and Inklok, your organization retains ownership of customer data. You grant Inklok the rights necessary to provide, secure, support, and improve the service.

Sensitive agreement data may be encrypted in the browser before transmission. Customers are responsible for maintaining account security, managing organization roles, selecting signers, and controlling who may access agreement workflows.

Inklok supports electronic signature workflows. You are responsible for determining whether electronic signatures are appropriate for your agreements and jurisdictions.

You agree that electronic records, electronic signatures, and related audit events may be used in connection with agreements processed through the service, subject to applicable law.

You may not use Inklok to violate laws, infringe rights, transmit malicious code, abuse the service, interfere with security, or attempt unauthorized access.

You may not use Inklok for regulated or high-risk use cases unless your agreement with Inklok expressly permits that use.

Paid plans are billed according to the plan selected at purchase. Fees, limits, features, renewal terms, and cancellation terms may vary by plan, checkout flow, or written order.

You are responsible for applicable fees, taxes, and charges shown at purchase or in your account billing settings. Payments may be processed by our merchant of record or payment processor, and refunds are returned to the original payment method when available.

For your first paid purchase of an Inklok subscription, you may request a refund within 14 days after the initial purchase date. If approved, we will refund the subscription fees paid for that first purchase and may cancel, downgrade, or restrict the paid features associated with that purchase.

The 14-day refund policy applies only to the first paid purchase for an account or organization. It does not apply to renewals, subsequent purchases, usage-based charges, add-ons, overage charges, custom services, implementation work, enterprise orders, or taxes except where required by law or expressly stated in a written order.

You may cancel a subscription at any time. Unless a refund is approved under this section or required by law, cancellation stops future renewal charges but does not automatically refund fees already paid.

To request a refund, contact billing@inklok.com within the 14-day refund window and include the account email, organization name if applicable, and purchase details. We may ask for information needed to locate the transaction and prevent abuse.

We aim to provide a reliable service, but we do not guarantee uninterrupted availability unless a separate written agreement says otherwise.

Support levels may vary by plan.

The service is provided on an 'as is' and 'as available' basis to the maximum extent permitted by law. Inklok does not guarantee that the service will be uninterrupted, error-free, or meet every customer requirement.

To the maximum extent permitted by law, Inklok will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the service.

We may update these Terms from time to time. Continued use after the effective date means you accept the updated Terms.

Contact Inklok at legal@inklok.com.